FAQ

Orders are processed within 1–3 business days. Delivery typically takes 3–8 business days within the U.S., depending on the destination. You will receive a tracking number once your order has been shipped.

At this time, we only ship within the United States.

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment in real time.

We can cancel or modify your order if it hasn’t been processed yet. Please contact us within 24 hours of placing your order.

We’re sorry for the inconvenience. Please contact us within 7 days of delivery and include photos of the item. We will resolve the issue promptly with a replacement or refund.

Yes. We accept returns within 30 days of delivery, as long as the item is unused, in its original packaging, and in resellable condition. Refunds are issued once the returned item is received and inspected.

No. Return shipping costs are the customer’s responsibility unless the item is defective or the wrong item was sent.

Yes. We accept exchanges within 7 days of delivery for unused items. We’ll send the replacement once the original item is returned in acceptable condition. If the requested item is out of stock, we will offer a suitable alternative or issue a refund.

Yes. Most items include shipping in the listed price. For oversized or heavy items, an additional shipping fee may apply, which will be clearly shown at checkout before completing your purchase.

Our main office and inventory hub is in Miami, Florida. We also operate distribution centers in New Jersey and California, allowing us to optimize delivery times across different regions. Some items may ship directly from our logistics partners.

Yes, we offer special pricing for wholesale and distribution orders. If you are interested in purchasing in bulk or becoming an authorized reseller, please contact us directly via our contact form or email. We’ll be happy to provide personalized support and discuss pricing, shipping, and availability.